Tasks awaiting resolution in SD project

Tasks actually awaiting in given lines of support

	First line of support (ISS)	Second line of support (AM)	Third line of support (DEV)
Number of issues	62 issues	294 issues	69 issues

First line of support (ISS)

Second line of support (AM)

Third line of support (DEV)

Number of issues

The table below shows the number of tasks waiting for resolution on the first day of each month. These tasks can already be resolved! Statistics for the coming months show actual data.

	Number of tasks awaiting (data for the first day of a given month)
January	58 issues
February	77 issues
March	443 issues
April	483 issues
May	558 issues
June	524 issues
July	553 issues
August	457 issues
September	465 issues
October	422 issues
November	352 issues
December	365 issues

Used fileters:

First line of support (ISS):

project = "Service Desk" and "Line[Short text]" ~ 'First' and status not in (Resolved, Closed, Done, FIXED, Abandoned, "Developer Resolved")

Second line of support (AM):

project = "Service Desk" and "Line[Short text]" ~ 'Second' and status not in (Resolved, Closed, Done, FIXED, "Developer Resolved", Abandoned)

Third line of support (DEV):

project = "Service Desk" and "Line[Short text]" ~ 'Third' and status not in (Resolved, Closed, Done, FIXED, Abandoned, "Developer Resolved")

Tasks awaiting:

Project="Service Desk" and (status was Pending during (startOfYear(), startOfYear(1m)) or status was "Waiting for Developer" during (startOfYear(), startOfYear(1m)) or status was "Waiting for Second Line" during (startOfYear(), startOfYear(1m)) or status was ISS during (startOfYear(), startOfYear(1m)) or status was "Work in progress" during (startOfYear(), startOfYear(1m)) or status was Freezed during (startOfYear(), startOfYear(1m)) or status was "Need Feedback" during (startOfYear(), startOfYear(1m)))

Last modified: 30 May 2024