KPI Incidents 63 (whole organization) IT Incidents reported by customer
46 (20%) IT Incidents caused by change
70 (31%) Payment Gateway Availability
98 +55% (whole organization) IT Incidents reported by customer
31 (16%) -33% IT Incidents caused by change
73 (38%) +4% Payment Gateway Availability
10 (whole organization) IT Incidents reported by customer
0 (0%) IT Incidents caused by change
3 (37%) Payment Gateway Availability
99,81% Source: KRI Data refresh interval: 1 month (by the 10th of the month) Payment Gateway Availability SLA Payments/PayBM > Payment Gateway Availability - on critical path payment gateway . Critical path contains:
ability to start transaction
ability to pay for transaction
ability to deliver ITN (transaction status) within 5 minutes
Rules:
If all payments channel are unavailable then unavailability for a given period is 100%.
If few channels are unavailable then unavailability is calculated based on channel traffic share (link ).
If payment gateway/channel is unavailable for example in 40% then unavailability for particular period is multiplied by 40%
If kill is set (removes the channel e.g. Blik from the available payment methods) then the unavailability is calculated for the time between the start of the problem and the kill
Example : Blik (50% traffic share) is down for 1 hour affecting 50% of customers
Unavailability for payment gateway = 1h x 50% x 50% = 15 min
Monthly SLA is calculated using following formula:> SLA(month) = (numberOfDays(month)*1440 - totalWightedUnavailability)/(numberOfDays(month)*1440)
Example: > January 31 days = 44 640 minutes> totalWeightedUnavailability = 45 minutes> SLA = (44640 - 45)/(44640) = 99,90%
year / month
1
2
3
4
5
6
7
8
9
10
11
12
2021
99,60%
99,72%
99,87%
99,89%
99,69%
98,41%
99,72%
99,97%
99,76%
99,60%
99,81%
99,95%
2022
99,76%
99,96%
99,99%
99,12%
99,07%
99,33%
99,89%
99,98%
99,94%
99,95%
99,98%
99,92%
2023
99,90%
99,82%
99,63%
99,90%
99,32%
component / month in 2023
1
2
3
4
5
6
7
8
9
10
11
12
Total
99,90%
99,82%
99,63%
99,90%
99,32%
BLIK
n/a
99,82%
99,75%
99,90%
99,25%
CARDS
n/a
99,79%
99,62%
99,76%
99,35%
PIS
n/a
99,83%
99,75%
99,97%
99,37%
PBL
n/a
99,88%
99,75%
99,97%
99,39%
ITN
n/a
99,94%
99,64%
99,97%
99,39%
Incidents Affecting Payments SLA <tbody>
<tr></tr> <tr>
<th style="text-align: left; text-transform: capitalize; padding:5px !important;" class="jira-macro-table-underline-pdfexport jira-tablesorter-header"><span class="jim-table-header-content">Key</span></th>
<th style="text-align: left; text-transform: capitalize; padding:5px !important;" class="jira-macro-table-underline-pdfexport jira-tablesorter-header"><span class="jim-table-header-content">Summary</span></th>
<th style="text-align: left; text-transform: capitalize; padding:5px !important;" class="jira-macro-table-underline-pdfexport jira-tablesorter-header"><span class="jim-table-header-content">T</span></th>
<th style="text-align: left; text-transform: capitalize; padding:5px !important;" class="jira-macro-table-underline-pdfexport jira-tablesorter-header"><span class="jim-table-header-content">Created</span></th>
<th style="text-align: left; text-transform: capitalize; padding:5px !important;" class="jira-macro-table-underline-pdfexport jira-tablesorter-header"><span class="jim-table-header-content">Severity</span></th>
<th style="text-align: left; text-transform: capitalize; padding:5px !important;" class="jira-macro-table-underline-pdfexport jira-tablesorter-header"><span class="jim-table-header-content">Impact on SLA [minutes]</span></th>
<th style="text-align: left; text-transform: capitalize; padding:5px !important;" class="jira-macro-table-underline-pdfexport jira-tablesorter-header"><span class="jim-table-header-content">Impacted systems</span></th>
</tr>
<tr class="rowNormal">
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-866" data-index="13">INCIDENT-866</a>
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<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-866" data-index="14">
błąd wyjścia ruchu sieciowego do banku pocztowego w spbc
</a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-866" data-index="15"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
Yesterday 16:46
</td>
<td class="jira-macro-table-underline-pdfexport">
SEV-3 (MINOR)
</td>
<td class="jira-macro-table-underline-pdfexport">
4.0
</td>
<td class="jira-macro-table-underline-pdfexport">
SPBC / Blue Cash Firm
</td>
</tr>
<tr class="rowAlternate">
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-830" data-index="16">INCIDENT-830</a>
</td>
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-830" data-index="17">
Spadek konwersji mBank PSD2PIS 1800
</a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-830" data-index="18"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
2023-10-31 13:27
</td>
<td class="jira-macro-table-underline-pdfexport">
SEV-3 (MINOR)
</td>
<td class="jira-macro-table-underline-pdfexport">
0.26
</td>
<td class="jira-macro-table-underline-pdfexport">
Payments Online (ITN, Blik, PBL, PiS), Payments Open Banking (Parsers, Account Router, Outflow, Charon, PIS,…)
</td>
</tr>
<tr class="rowNormal">
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-813" data-index="19">INCIDENT-813</a>
</td>
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-813" data-index="20">
Pekao SA PSD2PIS 1805 - brak pozytywnych transakcji
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<td nowrap="true" class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-813" data-index="21"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a>
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<td nowrap="true" class="jira-macro-table-underline-pdfexport">
2023-10-21 01:29
</td>
<td class="jira-macro-table-underline-pdfexport">
SEV-3 (MINOR)
</td>
<td class="jira-macro-table-underline-pdfexport">
0.02
</td>
<td class="jira-macro-table-underline-pdfexport">
Payments Online (ITN, Blik, PBL, PiS), Payments Open Banking (Parsers, Account Router, Outflow, Charon, PIS,…)
</td>
</tr>
<tr class="rowAlternate">
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-809" data-index="22">INCIDENT-809</a>
</td>
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-809" data-index="23">
Too many Acquirer response codes XH and XI in l
</a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-809" data-index="24"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
2023-10-20 13:35
</td>
<td class="jira-macro-table-underline-pdfexport">
SEV-3 (MINOR)
</td>
<td class="jira-macro-table-underline-pdfexport">
6.3
</td>
<td class="jira-macro-table-underline-pdfexport">
Payments Cards
</td>
</tr>
<tr class="rowNormal">
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-800" data-index="25">INCIDENT-800</a>
</td>
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-800" data-index="26">
IPKO PBL Confirmed 0%
</a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-800" data-index="27"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
2023-10-18 13:00
</td>
<td class="jira-macro-table-underline-pdfexport">
SEV-2 (MAJOR)
</td>
<td class="jira-macro-table-underline-pdfexport">
0.06
</td>
<td class="jira-macro-table-underline-pdfexport">
Payments Online (ITN, Blik, PBL, PiS)
</td>
</tr>
<tr class="rowAlternate">
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-798" data-index="28">INCIDENT-798</a>
</td>
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-798" data-index="29">
Check zwracania linku do przekierowania Nest Bank failed
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</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-798" data-index="30"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
2023-10-17 11:51
</td>
<td class="jira-macro-table-underline-pdfexport">
SEV-3 (MINOR)
</td>
<td class="jira-macro-table-underline-pdfexport">
0.0
</td>
<td class="jira-macro-table-underline-pdfexport">
Payments Online (ITN, Blik, PBL, PiS), Payments Open Banking (Parsers, Account Router, Outflow, Charon, PIS,…)
</td>
</tr>
<tr class="rowNormal">
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-796" data-index="31">INCIDENT-796</a>
</td>
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-796" data-index="32">
Karty 1500 Confirmed % < (problem Infinispan przez HPA)
</a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-796" data-index="33"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
2023-10-16 16:07
</td>
<td class="jira-macro-table-underline-pdfexport">
SEV-2 (MAJOR)
</td>
<td class="jira-macro-table-underline-pdfexport">
2.1
</td>
<td class="jira-macro-table-underline-pdfexport">
Payments Cards
</td>
</tr>
<tr class="rowAlternate">
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-795" data-index="34">INCIDENT-795</a>
</td>
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-795" data-index="35">
Requesting Apple Pay session errors > 10
</a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-795" data-index="36"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
2023-10-16 15:45
</td>
<td class="jira-macro-table-underline-pdfexport">
SEV-2 (MAJOR)
</td>
<td class="jira-macro-table-underline-pdfexport">
0.9
</td>
<td class="jira-macro-table-underline-pdfexport">
Payments Cards
</td>
</tr>
<tr class="rowNormal">
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-793" data-index="37">INCIDENT-793</a>
</td>
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-793" data-index="38">
Spadek konwersji do 0% na kanale 1063 - IPKO PBL
</a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-793" data-index="39"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
2023-10-13 14:41
</td>
<td class="jira-macro-table-underline-pdfexport">
SEV-3 (MINOR)
</td>
<td class="jira-macro-table-underline-pdfexport">
0.1
</td>
<td class="jira-macro-table-underline-pdfexport">
Payments Online (ITN, Blik, PBL, PiS)
</td>
</tr>
<tr class="rowAlternate">
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-792" data-index="40">INCIDENT-792</a>
</td>
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-792" data-index="41">
Awaria Ecard
</a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-792" data-index="42"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
2023-10-12 13:51
</td>
<td class="jira-macro-table-underline-pdfexport">
SEV-2 (MAJOR)
</td>
<td class="jira-macro-table-underline-pdfexport">
0.05
</td>
<td class="jira-macro-table-underline-pdfexport">
Payments Cards
</td>
</tr>
<tr class="rowNormal">
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-791" data-index="43">INCIDENT-791</a>
</td>
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-791" data-index="44">
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</a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-791" data-index="45"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
2023-10-12 13:50
</td>
<td class="jira-macro-table-underline-pdfexport">
SEV-3 (MINOR)
</td>
<td class="jira-macro-table-underline-pdfexport">
0.01
</td>
<td class="jira-macro-table-underline-pdfexport">
Data & Services Identity (ID Hub, 1PLN, AIS), Payments Online (ITN, Blik, PBL, PiS), Payments Open Banking (Parsers, Account Router, Outflow, Charon, PIS,…)
</td>
</tr>
<tr class="rowAlternate">
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-787" data-index="46">INCIDENT-787</a>
</td>
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-787" data-index="47">
Problemy z PEKAO SA PSD2 1805
</a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-787" data-index="48"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
2023-10-11 09:52
</td>
<td class="jira-macro-table-underline-pdfexport">
SEV-3 (MINOR)
</td>
<td class="jira-macro-table-underline-pdfexport">
0.4
</td>
<td class="jira-macro-table-underline-pdfexport">
Payments Online (ITN, Blik, PBL, PiS), Payments Open Banking (Parsers, Account Router, Outflow, Charon, PIS,…)
</td>
</tr>
<tr class="rowNormal">
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-785" data-index="49">INCIDENT-785</a>
</td>
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-785" data-index="50">
FrontApi / Tir - crash loop
</a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-785" data-index="51"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
2023-10-09 14:00
</td>
<td class="jira-macro-table-underline-pdfexport">
SEV-2 (MAJOR)
</td>
<td class="jira-macro-table-underline-pdfexport">
9.0
</td>
<td class="jira-macro-table-underline-pdfexport">
Payments Online (ITN, Blik, PBL, PiS)
</td>
</tr>
<tr class="rowAlternate">
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-782" data-index="52">INCIDENT-782</a>
</td>
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-782" data-index="53">
Usunięcie namespace payments-openbanking
</a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-782" data-index="54"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
2023-10-06 15:12
</td>
<td class="jira-macro-table-underline-pdfexport">
SEV-1 (CRITICAL)
</td>
<td class="jira-macro-table-underline-pdfexport">
3.0
</td>
<td class="jira-macro-table-underline-pdfexport">
Payments Cards, Payments Online (ITN, Blik, PBL, PiS), Payments Open Banking (Parsers, Account Router, Outflow, Charon, PIS,…), Payments Settlements, SPBC / Blue Cash Firm
</td>
</tr>
<tr class="rowNormal">
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-772" data-index="55">INCIDENT-772</a>
</td>
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-772" data-index="56">
Brak udanych transakcji na kanale 1701 od 04.10.2023
</a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-772" data-index="57"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
2023-10-04 09:13
</td>
<td class="jira-macro-table-underline-pdfexport">
SEV-2 (MAJOR)
</td>
<td class="jira-macro-table-underline-pdfexport">
2.95
</td>
<td class="jira-macro-table-underline-pdfexport">
Payments Online (ITN, Blik, PBL, PiS)
</td>
</tr>
<tr class="rowAlternate">
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-770" data-index="58">INCIDENT-770</a>
</td>
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-770" data-index="59">
Niedziałający Parser transfer PKO Bank Polski S.A. (19)
</a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-770" data-index="60"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
2023-10-02 14:53
</td>
<td class="jira-macro-table-underline-pdfexport">
SEV-2 (MAJOR)
</td>
<td class="jira-macro-table-underline-pdfexport">
0.62
</td>
<td class="jira-macro-table-underline-pdfexport">
Payments Open Banking (Parsers, Account Router, Outflow, Charon, PIS,…)
</td>
</tr>
<tr class="rowNormal">
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-769" data-index="61">INCIDENT-769</a>
</td>
<td class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-769" data-index="62">
Problemy Citi z mTLS.
</a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
<a href="https://bluemedia.atlassian.net/browse/INCIDENT-769" data-index="63"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a>
</td>
<td nowrap="true" class="jira-macro-table-underline-pdfexport">
2023-10-02 13:36
</td>
<td class="jira-macro-table-underline-pdfexport">
SEV-2 (MAJOR)
</td>
<td class="jira-macro-table-underline-pdfexport">
3600.0
</td>
<td class="jira-macro-table-underline-pdfexport">
Data & Services SMS (SMS, E-Mail)
</td>
</tr>
</tbody>
</table>
17 issues
Last modified: 30 May 2024