Delivery 1.0 Help

KPI Incidents

2021

IT Incidents

229

Operational Incidents

63

(whole organization)

IT Incidents reported by customer

46 (20%)

IT Incidents caused by change

70 (31%)

Payment Gateway Availability

99,67% 1D 4H 41M

Details: Dashboard 2021

2022

IT Incidents

190 -17%

Operational Incidents

98 +55%

(whole organization)

IT Incidents reported by customer

31 (16%) -33%

IT Incidents caused by change

73 (38%) +4%

Payment Gateway Availability

99,74% 22H 36M-27%

Details: Dashboard 2022

2023

IT Incidents [Severity]

11

SEV-1 1 SEV-2 3 SEV-3 4 SEV-4 3

Operational Incidents

10

(whole organization)

IT Incidents reported by customer

0 (0%)

IT Incidents caused by change

3 (37%)

Payment Gateway Availability

99,81%

January

Source: KRI Data refresh interval: 1 month (by the 10th of the month)

Payment Gateway Availability

  • ability to start transaction

  • ability to pay for transaction

  • ability to deliver ITN (transaction status) within 5 minutes

Rules:

If all payments channel are unavailable then unavailability for a given period is 100%.

If few channels are unavailable then unavailability is calculated based on channel traffic share (link).

If payment gateway/channel is unavailable for example in 40% then unavailability for particular period is multiplied by 40%

If kill is set (removes the channel e.g. Blik from the available payment methods) then the unavailability is calculated for the time between the start of the problem and the kill

Example: Blik (50% traffic share) is down for 1 hour affecting 50% of customers

Unavailability for payment gateway = 1h x 50% x 50% = 15 min

Example: > January 31 days = 44 640 minutes> totalWeightedUnavailability = 45 minutes> SLA = (44640 - 45)/(44640) = 99,90%

year / month

1

2

3

4

5

6

7

8

9

10

11

12

2021

99,60%

99,72%

99,87%

99,89%

99,69%

98,41%

99,72%

99,97%

99,76%

99,60%

99,81%

99,95%

2022

99,76%

99,96%

99,99%

99,12%

99,07%

99,33%

99,89%

99,98%

99,94%

99,95%

99,98%

99,92%

2023

99,90%

99,82%

99,63%

99,90%

99,32%

component / month in 2023

1

2

3

4

5

6

7

8

9

10

11

12

Total

99,90%

99,82%

99,63%

99,90%

99,32%

BLIK

n/a

99,82%

99,75%

99,90%

99,25%

CARDS

n/a

99,79%

99,62%

99,76%

99,35%

PIS

n/a

99,83%

99,75%

99,97%

99,37%

PBL

n/a

99,88%

99,75%

99,97%

99,39%

ITN

n/a

99,94%

99,64%

99,97%

99,39%

Incidents Affecting Payments SLA

<tbody> <tr></tr> <tr> <th style="text-align: left; text-transform: capitalize; padding:5px !important;" class="jira-macro-table-underline-pdfexport jira-tablesorter-header"><span class="jim-table-header-content">Key</span></th> <th style="text-align: left; text-transform: capitalize; padding:5px !important;" class="jira-macro-table-underline-pdfexport jira-tablesorter-header"><span class="jim-table-header-content">Summary</span></th> <th style="text-align: left; text-transform: capitalize; padding:5px !important;" class="jira-macro-table-underline-pdfexport jira-tablesorter-header"><span class="jim-table-header-content">T</span></th> <th style="text-align: left; text-transform: capitalize; padding:5px !important;" class="jira-macro-table-underline-pdfexport jira-tablesorter-header"><span class="jim-table-header-content">Created</span></th> <th style="text-align: left; text-transform: capitalize; padding:5px !important;" class="jira-macro-table-underline-pdfexport jira-tablesorter-header"><span class="jim-table-header-content">Severity</span></th> <th style="text-align: left; text-transform: capitalize; padding:5px !important;" class="jira-macro-table-underline-pdfexport jira-tablesorter-header"><span class="jim-table-header-content">Impact on SLA [minutes]</span></th> <th style="text-align: left; text-transform: capitalize; padding:5px !important;" class="jira-macro-table-underline-pdfexport jira-tablesorter-header"><span class="jim-table-header-content">Impacted systems</span></th> </tr> <tr class="rowNormal"> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-866" data-index="13">INCIDENT-866</a> </td> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-866" data-index="14"> błąd wyjścia ruchu sieciowego do banku pocztowego w spbc </a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-866" data-index="15"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> Yesterday 16:46 </td> <td class="jira-macro-table-underline-pdfexport"> SEV-3 (MINOR) </td> <td class="jira-macro-table-underline-pdfexport"> 4.0 </td> <td class="jira-macro-table-underline-pdfexport"> SPBC / Blue Cash Firm </td> </tr> <tr class="rowAlternate"> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-830" data-index="16">INCIDENT-830</a> </td> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-830" data-index="17"> Spadek konwersji mBank PSD2PIS 1800 </a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-830" data-index="18"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> 2023-10-31 13:27 </td> <td class="jira-macro-table-underline-pdfexport"> SEV-3 (MINOR) </td> <td class="jira-macro-table-underline-pdfexport"> 0.26 </td> <td class="jira-macro-table-underline-pdfexport"> Payments Online (ITN, Blik, PBL, PiS), Payments Open Banking (Parsers, Account Router, Outflow, Charon, PIS,…) </td> </tr> <tr class="rowNormal"> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-813" data-index="19">INCIDENT-813</a> </td> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-813" data-index="20"> Pekao SA PSD2PIS 1805 - brak pozytywnych transakcji </a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-813" data-index="21"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> 2023-10-21 01:29 </td> <td class="jira-macro-table-underline-pdfexport"> SEV-3 (MINOR) </td> <td class="jira-macro-table-underline-pdfexport"> 0.02 </td> <td class="jira-macro-table-underline-pdfexport"> Payments Online (ITN, Blik, PBL, PiS), Payments Open Banking (Parsers, Account Router, Outflow, Charon, PIS,…) </td> </tr> <tr class="rowAlternate"> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-809" data-index="22">INCIDENT-809</a> </td> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-809" data-index="23"> Too many Acquirer response codes XH and XI in l </a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-809" data-index="24"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> 2023-10-20 13:35 </td> <td class="jira-macro-table-underline-pdfexport"> SEV-3 (MINOR) </td> <td class="jira-macro-table-underline-pdfexport"> 6.3 </td> <td class="jira-macro-table-underline-pdfexport"> Payments Cards </td> </tr> <tr class="rowNormal"> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-800" data-index="25">INCIDENT-800</a> </td> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-800" data-index="26"> IPKO PBL Confirmed 0% </a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-800" data-index="27"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> 2023-10-18 13:00 </td> <td class="jira-macro-table-underline-pdfexport"> SEV-2 (MAJOR) </td> <td class="jira-macro-table-underline-pdfexport"> 0.06 </td> <td class="jira-macro-table-underline-pdfexport"> Payments Online (ITN, Blik, PBL, PiS) </td> </tr> <tr class="rowAlternate"> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-798" data-index="28">INCIDENT-798</a> </td> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-798" data-index="29"> Check zwracania linku do przekierowania Nest Bank failed </a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-798" data-index="30"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> 2023-10-17 11:51 </td> <td class="jira-macro-table-underline-pdfexport"> SEV-3 (MINOR) </td> <td class="jira-macro-table-underline-pdfexport"> 0.0 </td> <td class="jira-macro-table-underline-pdfexport"> Payments Online (ITN, Blik, PBL, PiS), Payments Open Banking (Parsers, Account Router, Outflow, Charon, PIS,…) </td> </tr> <tr class="rowNormal"> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-796" data-index="31">INCIDENT-796</a> </td> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-796" data-index="32"> Karty 1500 Confirmed % &lt; (problem Infinispan przez HPA) </a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-796" data-index="33"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> 2023-10-16 16:07 </td> <td class="jira-macro-table-underline-pdfexport"> SEV-2 (MAJOR) </td> <td class="jira-macro-table-underline-pdfexport"> 2.1 </td> <td class="jira-macro-table-underline-pdfexport"> Payments Cards </td> </tr> <tr class="rowAlternate"> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-795" data-index="34">INCIDENT-795</a> </td> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-795" data-index="35"> Requesting Apple Pay session errors &gt; 10 </a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-795" data-index="36"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> 2023-10-16 15:45 </td> <td class="jira-macro-table-underline-pdfexport"> SEV-2 (MAJOR) </td> <td class="jira-macro-table-underline-pdfexport"> 0.9 </td> <td class="jira-macro-table-underline-pdfexport"> Payments Cards </td> </tr> <tr class="rowNormal"> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-793" data-index="37">INCIDENT-793</a> </td> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-793" data-index="38"> Spadek konwersji do 0% na kanale 1063 - IPKO PBL </a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-793" data-index="39"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> 2023-10-13 14:41 </td> <td class="jira-macro-table-underline-pdfexport"> SEV-3 (MINOR) </td> <td class="jira-macro-table-underline-pdfexport"> 0.1 </td> <td class="jira-macro-table-underline-pdfexport"> Payments Online (ITN, Blik, PBL, PiS) </td> </tr> <tr class="rowAlternate"> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-792" data-index="40">INCIDENT-792</a> </td> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-792" data-index="41"> Awaria Ecard </a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-792" data-index="42"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> 2023-10-12 13:51 </td> <td class="jira-macro-table-underline-pdfexport"> SEV-2 (MAJOR) </td> <td class="jira-macro-table-underline-pdfexport"> 0.05 </td> <td class="jira-macro-table-underline-pdfexport"> Payments Cards </td> </tr> <tr class="rowNormal"> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-791" data-index="43">INCIDENT-791</a> </td> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-791" data-index="44"> Check zwracania linku do przekierowania Alior failed </a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-791" data-index="45"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> 2023-10-12 13:50 </td> <td class="jira-macro-table-underline-pdfexport"> SEV-3 (MINOR) </td> <td class="jira-macro-table-underline-pdfexport"> 0.01 </td> <td class="jira-macro-table-underline-pdfexport"> Data &amp; Services Identity (ID Hub, 1PLN, AIS), Payments Online (ITN, Blik, PBL, PiS), Payments Open Banking (Parsers, Account Router, Outflow, Charon, PIS,…) </td> </tr> <tr class="rowAlternate"> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-787" data-index="46">INCIDENT-787</a> </td> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-787" data-index="47"> Problemy z PEKAO SA PSD2 1805 </a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-787" data-index="48"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> 2023-10-11 09:52 </td> <td class="jira-macro-table-underline-pdfexport"> SEV-3 (MINOR) </td> <td class="jira-macro-table-underline-pdfexport"> 0.4 </td> <td class="jira-macro-table-underline-pdfexport"> Payments Online (ITN, Blik, PBL, PiS), Payments Open Banking (Parsers, Account Router, Outflow, Charon, PIS,…) </td> </tr> <tr class="rowNormal"> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-785" data-index="49">INCIDENT-785</a> </td> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-785" data-index="50"> FrontApi / Tir - crash loop </a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-785" data-index="51"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> 2023-10-09 14:00 </td> <td class="jira-macro-table-underline-pdfexport"> SEV-2 (MAJOR) </td> <td class="jira-macro-table-underline-pdfexport"> 9.0 </td> <td class="jira-macro-table-underline-pdfexport"> Payments Online (ITN, Blik, PBL, PiS) </td> </tr> <tr class="rowAlternate"> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-782" data-index="52">INCIDENT-782</a> </td> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-782" data-index="53"> Usunięcie namespace payments-openbanking </a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-782" data-index="54"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> 2023-10-06 15:12 </td> <td class="jira-macro-table-underline-pdfexport"> SEV-1 (CRITICAL) </td> <td class="jira-macro-table-underline-pdfexport"> 3.0 </td> <td class="jira-macro-table-underline-pdfexport"> Payments Cards, Payments Online (ITN, Blik, PBL, PiS), Payments Open Banking (Parsers, Account Router, Outflow, Charon, PIS,…), Payments Settlements, SPBC / Blue Cash Firm </td> </tr> <tr class="rowNormal"> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-772" data-index="55">INCIDENT-772</a> </td> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-772" data-index="56"> Brak udanych transakcji na kanale 1701 od 04.10.2023 </a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-772" data-index="57"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> 2023-10-04 09:13 </td> <td class="jira-macro-table-underline-pdfexport"> SEV-2 (MAJOR) </td> <td class="jira-macro-table-underline-pdfexport"> 2.95 </td> <td class="jira-macro-table-underline-pdfexport"> Payments Online (ITN, Blik, PBL, PiS) </td> </tr> <tr class="rowAlternate"> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-770" data-index="58">INCIDENT-770</a> </td> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-770" data-index="59"> Niedziałający Parser transfer PKO Bank Polski S.A. (19) </a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-770" data-index="60"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> 2023-10-02 14:53 </td> <td class="jira-macro-table-underline-pdfexport"> SEV-2 (MAJOR) </td> <td class="jira-macro-table-underline-pdfexport"> 0.62 </td> <td class="jira-macro-table-underline-pdfexport"> Payments Open Banking (Parsers, Account Router, Outflow, Charon, PIS,…) </td> </tr> <tr class="rowNormal"> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-769" data-index="61">INCIDENT-769</a> </td> <td class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-769" data-index="62"> Problemy Citi z mTLS. </a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> <a href="https://bluemedia.atlassian.net/browse/INCIDENT-769" data-index="63"><img src="https://bluemedia.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium" alt="Incydent IT" class="icon"/></a> </td> <td nowrap="true" class="jira-macro-table-underline-pdfexport"> 2023-10-02 13:36 </td> <td class="jira-macro-table-underline-pdfexport"> SEV-2 (MAJOR) </td> <td class="jira-macro-table-underline-pdfexport"> 3600.0 </td> <td class="jira-macro-table-underline-pdfexport"> Data &amp; Services SMS (SMS, E-Mail) </td> </tr> </tbody> </table>

17 issues

Last modified: 30 May 2024